Aegis Service Desk is an ITIL based service management system. Aegis Service Desk fully supports the ITIL standard within an IT service environment. Comprehensive service management processes are fully integrated in the single application, ensuring seamless workflow between processes.

The following ITIL processes are fully integrated:

• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Service Level Management

Aegis Service Desk focuses on providing high quality services with a particular focus on Customer relationships. This means that the IT organization should provide whatever is agreed with Customers, which implies a strong relationship between the IT organization and their Customers and partners.

Aegis Service Desk delivers cost and process efficiencies through best practice standards.

Key Features in version 8.0 include:

• The IT Infrastructure Library
• Quality Approach
• Service Level Agreements
• Web Access
• Automatic Notifications
• Workflow
• Management Reports
• Fully Customisable
• Knowledge Base